Shipping & Returns

Shipping

Once your order has been placed, we aim to dispatch it as quickly as possible.

For UK deliveries, we use Royal Mail Special Delivery Guaranteed by 1pm, a fully tracked and signed-for service. A signature will be required upon delivery.

Once your order has been dispatched, we’ll email you with your tracking information so you can follow its journey. We’ll also keep you informed of any unexpected delays or changes to your delivery.

As each piece is unique, some items may require additional preparation before dispatch. If this is the case, we’ll be in touch to let you know.

Returns & Exchanges

We hope you’ll love your jewellery as much as we do. However, if your purchase isn’t quite right, we’re happy to accept returns or exchanges within 14 days of delivery, provided the piece is returned in its original condition and packaging.

Jewellery must be unworn and in a condition suitable for resale, with all original packaging and documentation included. Please contact us before returning your item so that we can provide the relevant return instructions.

Once your return has been received and inspected, we’ll arrange your refund or exchange.

Bespoke & Personalised Jewellery

As bespoke and personalised pieces are created specifically for you, they are not eligible for return or exchange simply because you have changed your mind.

We will, of course, always honour your statutory rights in relation to faulty or incorrectly described items.

If you’re unsure whether your piece is eligible for return, please get in touch before sending it back. We’re always happy to help.